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FAQ

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE? THE 48 CONTIGUOUS UNITED STATES


* Business Days are Mon. - Fri. With our favorable central location, 85% of the Lower 48 experiences shipping times of 3 business days.   

^ We stock some popular sizes, produced much more quickly.  

For US territories outside of the 48 contiguous states (Alaska, Guam, Hawaii, Puerto Rico, Virgin Islands), please expect a few extra business days for shipping.   

Note: Orders placed after 10AM EST will go into production the next business day. Please allow 1 additional day if your order placement, production date range or delivery date range falls on one of these holidays: New Year's Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day


HOW MUCH DOES THE SHIPPING COST? 

The shipping price is calculated based on weight coefficient of each item.  


 International Shipping (Region A)  Belgium, Ireland, Italy, Luxembourg, Monaco, Netherlands, France, Germany, San Marino, United Kingdom 

International Shipping (Region B)  Argentina, Belize, Bolivia, Brazil, Chile, Colombia, Costa Rica, Ecuador, El Salvador, French Guiana, Guatemala, Guyana, Honduras, Nicaragua, Panama, Paraguay, Peru, Suriname, Uruguay, Venezuela 

International Shipping (Region C)  Bahamas, Barbados, Bermuda, Cayman Islands, Dominican Republic, Taiwan, Virgin Islands, British 

International Shipping (Region D)  Australia, Guam, Indonesia, Macau, Malaysia, New Zealand, Philippines, Thailand, Vietnam 

International Shipping (Region E)  Bangladesh, Bhutan, India, Nepal, Pakistan International Shipping (Region F)  Spain, Sweden, Switzerland 

International Shipping (Region G)  Hong Kong, Japan, Singapore, Taiwan 

International Shipping (Region H)  Czech Republic, Russia, Bulgaria, Croatia, Estonia, Hungary, Latvia, Lithuania, Poland, Romania, Slovak Republic (Slovakia), Slovenia, South Africa

 International Shipping (Region I)  Oman, Bahrain, Brunei Darussalam, Cyprus, Egypt, Israel, Jordan, Kuwait, Lebanon, Qatar, Saudi Arabia, Sri Lanka, Turkey, United Arab Emirates, Yemen

International Shipping (Region J)  Afghanistan, Albania, Algeria, American Samoa, Angola, Armenia, Azerbaijan, Belarus, Benin, Bosnia and Herzegovina, Botswana, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Central African Republic, Chad, Comoros, Congo, Congo, The Democratic Republic of the, Cook Islands, Djibouti, Equatorial Guinea, Eritrea, Ethiopia, Fiji, French Polynesia, Gabon, Gambia, Georgia, Ghana, Gibraltar, Guinea, Guinea-Bissau, Iraq, Kazakhstan, Kenya, Kiribati, Kyrgyzstan, Lao People's Democratic Republic, Lesotho, Liberia, Libya, Macedonia, Republic of, Madagascar, Malawi, Maldives, Mali, Malta, Mauritania, Mauritius, Mayotte, Micronesia, Federated States of, Moldova, Republic of, Mongolia, Montenegro, Morocco, Mozambique, Namibia, New Caledonia, Niger, Nigeria, Norfolk Island, Northern Mariana Islands, Palau, Papua New Guinea, Rwanda, RĂ©union, Samoa, Senegal, Serbia, Seychelles, Sierra Leone, Solomon Islands, Switzerland, Tajikistan, Tanzania, United Republic of, Timor-Leste, Togo, Tonga, Tunisia, Turkmenistan, Tuvalu, Uganda, Ukraine, Uzbekistan, Vanuatu, Wallis and Futuna, Zambia, Zimbabwe


WHEN WILL I RECEIVE MY ORDER?

In general, most frame orders are processed, produced and shipped within 5 business days - and typically arrive in 4-5 business days. Canvas orders are usually produced in 5 days, arriving in 5-6 business days. Next day and 2-day express shipping are available, however please note that these options will not affect processing time. International orders typically arrive within 6-10 business via USPS Priority Mail.


WHAT IF I HAVE A HARD DEADLINE I NEED TO MEET, LIKE AN UPCOMING SHOW?

We do our best to ensure your order arrives in a timely manner. However, if you have an important event coming up, you should always pad your deadline date by 3 business days (or more) to be safe, as delays and mistakes can happen in production or with the shipping company. Whatever you are comfortable with. If your deadline is serious make sure you order your prints in time.


HOW ARE YOUR FRAMES SHIPPED?

We ship our frames with a specially-designed packaging system that is superior to standard cardboard corners. The frame is bubble wrapped and bound to a cardboard suspension pad that allows two inches of space to cushion the frame within its shipping box.


INTERNATIONAL SHIPPING:  

DO YOU SHIP ORDERS OUTSIDE THE USA?

While we are based in the United States, we've happily shipped orders to a great number of non-U.S. destinations, for years.  Please note, certain very heavy items require our special attention to get you the best shipping rates. We will contact you if the weight of your item requires special pricing.


INTERNATIONAL DELIVERY TIMES

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WANT TO KNOW ABOUT ORDERS TO CANADA?

Canadian shipments typically ship UPS Express Saver , but we reserve the right to utilize other carriers (such as FedEx) depending on size & weight. All Canadian orders will include a NAFTA statement of declaration.


TAXES, DUTIES, BROKERAGE FEES AND TARIFFS

If taxes, duties, brokerage fees or tariffs are imposed by a destination country, then our customers will be responsible for those. The carrier will call ahead to collect taxes and duties. We will need the customers phone number for International orders. 

For larger sized orders that can't be shipped via USPS to Canada, UPS or FedEx can be used instead to reduce brokerage fees or customers can use their own brokerage carrier. Standard brokerage rates will be used for business customers, but they may assign their own broker once they receive a customs notification.


PACKAGE TRACKING

Package tracking capabilities vary depending on the method of shipment. All shipments will include a trackable customs declaration form.


PRICES AND SHIPPING CHARGES

All prices are calculated in United States Dollars (USD).


CAN I SHIP TO CANADA/INTERNATIONAL/APO/FPO ADDRESSES?

Yes. Additional charges may apply. Items will be shipped USPS Priority International or FedEx, per request. See our shipping information for full details.


RETURNS AND REFUNDS

We will provide a no charge replacement or refund for any quality issues. We may request to have the presentation / order returned to us and would provide a return shipping label. We do not provide a refund based on customer preference. We will provide a refund or a no charge replacement for any orders damaged in shipping. For a refund or replacement, please contact vitophoto@mac.com


CAN I CANCEL MY ORDER?

You can cancel your order within one business day of placing your order. After a business day it's possible that your order has already gone into production. Please contact vitophoto@mac.com


HOW LONG DOES IT TAKE TO PROCESS A REFUND?

Processing a refund can take up to 7-10 business days.

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It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

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